Visa Credit Card
1300 665 553
Apply OnlineWith this credit card in your pocket, you don’t have to carry cash, so its the safest way to pay.
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Visa Credit Card Key Features
Card Security
You will be issued with your own personal identification number (PIN) which is forwarded to you within a few days of receiving your new Visa Debit or Credit Card. When using your Visa Debit or Credit Card you will be required to provide a signature when the credit option is selected. When you use your Visa Debit Card for cash-out transactions, you will also be required to enter your PIN. It is therefore very important that your PIN is memorised and not stored with your card for security.
You should follow the guidelines below to protect against unauthorised use of plastic card and PIN. These guidelines provide examples of security measures only and will not determine your liability for any losses resulting from unauthorised electric funds transfer (EFT) Transactions. Liability for such transactions are contained within the conditions of use of the card outlined in our Product Disclosure Statement.
What if my card is lost or stolen?
Refer to the Terms and Conditions of Visa Card in the Product Disclosure Statement for details of how to report the loss, theft or unauthorised use of the card or PIN.
Lost or Stolen Visa Hotline
Australia wide toll free: 1800 648 027
From overseas: +61 2 8299 9101
Contact Fraud Bureau regarding a suspicious transaction or to unblock your card – 1300 705 750.
Our Regular Payments Service
Regular payments can be either a recurring payment or an instalment payment. A Regular Payment represents an agreement between you (the cardholder) and a merchant in which you preauthorise the merchant to bill your card account at predetermined intervals (e.g. monthly or quarterly) or at intervals as agreed by you. The amount may differ or be the same for each transaction.
For example, you may ask your local gym to charge your monthly membership fee to your credit card each month. Or, you may have purchased a new television from your local appliance store and are being billed by the merchant in subsequent multiple periods.
There are many benefits for cardholders who set up regular payments including:
- Ensures timely payments to the merchant
- Saves you time as the payment is processed automatically
- Saves you money as you do not have to pay for cheques, money transfers or postage, nor will you be liable for late fees.
Regular payment arrangements are an agreement between you (the cardholder) and the merchant. You should keep a record of all regular payment arrangements you have established with your merchant and store in a safe place.
You are responsible for notifying the merchant when your account details change, including a change in card number and/or change of card expiry date. Until you notify the merchant, your bank is required to process transactions from the merchant. If the details are not changed with the merchant the transaction may be declined.
Any issues with your regular payments, including the failure of the merchant to act on a change in account details advice, should be taken up directly with your merchant first. Should further assistance be required to resolve an issue between yourself and a merchant, contact your financial institution for more information.
We suggest that any Direct Debits you may have are linked directly to your WTB account, not through your Visa Debit card. This will avoid having to update your Direct Debit details each time a new card is issued.
