Our Branches

New South Wales

1 Woolworths Way, Bella Vista, NSW 2153

Postal Address
Woolworths Team Bank Limited
PO BOX 8000, Baulkham Hills, NSW 2153

(02) 8885 0337

522-550 Wellington Road, Mulgrave Victoria 3170

Postal Address
Woolworths Team Bank Limited
Private Bag 10, Mulgrave North, VIC 3170

(03) 9263 2866

Lost Cards

Cico Visa


1800 648 027

Outside of Australia, please notify any financial institution displaying the VISA logo, then advise us by phone or fax as soon as possible

Fraud Bureau

Regarding a suspicious transaction or to unblock your card

Send us feedback

We want to get it right… you can help us with your feedback. The ability to have your say is important to us. We welcome your comments and suggestions. Happy with the service? Or you have a concern or an issue that needs to be addressed? Please let us know. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service.

Make a complaint

We have developed an internal process so that any concerns you may have are addressed promptly and come to managements attention. In most instances, your concerns or complaints can be settled to your satisfaction by simply making us aware of them. Details of how to contact us are below. If the staff member cannot handle the matter, they will refer your problem to the appropriate person. The majority of cases are resolved to member’s satisfaction at this stage.

If after following all avenues, your complaint has not been satisfactorily resolved you may wish to take the matter further. If so, you will need to complete a Member Complaint form; we will provide this when you ask.
We will enter the dispute in our internal register and acknowledge receipt of your complaint to you within two (2) working days.
Your complaint will then be fully investigated and a decision made on the matter.
In the majority of cases you will be advised of the outcome in writing within ten (10) working days. Should there be exceptional circumstances causing a delay we will advise you.

If however, in spite of our best efforts, you are still not satisfied, you have access to the Credit Union Dispute Resolution Centre (CUDRC). The CUDRC is a free and independent dispute resolution service for certain credit unions and their affiliates operating in Australia. The CUDRC is able to investigate disputes and make decisions that are binding on the Credit Union. 

We welcome the opportunity to discuss your concerns with you.

To find out more about dispute resolution please download the following Dispute Resolution Guide.

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