Security
We take the protection and security of your information, transaction data and privacy seriously.
Our commitment to your security and privacy
We have employed a wide range of security measures to help protect your personal information and transactions. These measures extend from data encryption to firewalls to automatic timeouts. Therefore, when you bank online with us, you can be assured that your banking is safeguarded.
Furthermore, in the unlikely event that an unauthorised transaction does occur on your account, you will not be liable for any unauthorised transaction carried out (provided you meet your obligations under our Conditions of Use, the ASIC Electronic Funds Transfer Code of Conduct and you haven’t contributed to the loss).
It’s all part of our commitment to you, our members.
Our security practices
We employ a range of security measures in order to protect the integrity of our website and the security of our members.
What is Vigil?
Vigil is a 24/7 monitoring service designed to counter fraud on your Visa card. Provided by our industry partner CUSCAL, it’s another way we’re increasing security across our services.
How does it work?
The Vigil Fraud Operations team monitors transactions on your Visa card to reduce the risk of scams and fraud. The service includes a 24/7 call centre with artificial intelligence (AI) that monitors transactions to detect any suspicious activity.
What happens if suspicious activity is detected?
The Vigil Fraud Operations team may contact you if they detect something a little odd or block suspicious transactions on your account.
You may receive a phone call from 02 8299 9534 between 7am and 10pm seven days a week.
Or an SMS 24/7 from 0437 126 492 or 0489 988 024.
If in doubt about the legitimacy of the call, contact Vigil directly on 1300 705 750.
Things to remember
- We’ll never ask you for sensitive information like your Internet Banking password, SMS OTP or any access code.
- We don’t include links in any of our SMS.
- We’ll only ask you for yes or no responses.
If you think something is wrong, you can call the Vigil Fraud Operations team on 1300 705 750, 24 hours a day, seven days a week. Calling from overseas? +61 2 8299 9534.
Heading overseas?
Let us know first, it’ll prevent Visa from cancelling any payments they think might be suspicious. Contact us.
- Authenticating the web server to the client using a digital certificate; and
- Encrypting all information sent.
- Authentication. You can be assured that the company that installed the certificate is the true owner of the website.
- Message privacy. Using a unique session key, SSL encrypts all information exchanged between your computer and our web server. This ensures that personal information cannot be viewed if intercepted by unauthorised persons.
- Message integrity. The data cannot be tampered with over the Internet.
As a further protection, you can select to receive email confirmations of actions you undertake through our Internet Banking service such as external transfer, bill payments and a change to your email address.
Our communication practices
We will never ask for your password or account details to be disclosed via a link within an email message. If you receive an email of this nature, please disregard the email, delete it from your computer and notify us on 1300 665 553.
To protect all our members, be aware that our communication practises clearly state that we will:
- never ask for your Internet Banking login details or credit card details via phone or email.
- never send you a link to Internet Banking via email.
- never request that your Internet Banking password be communicated to us in any form.
- always identify external links to third party websites; we will make these links explicit so that you can see what you are clicking on.
Any changes to the web address or to our access sites will only ever be communicated via our authorised website.
Furthermore, we will ensure we are always compliant with all online communication legislation and relevant codes of practice. In particular:
- we secure your consent to receiving any commercial electronic messages (as defined by the Spam Act 2003)
- our emails to you contain clear and accurate identification of who is responsible for sending the message, and how they can be contacted
- our emails to you contain an unsubscribe facility, allowing you to indicate that such messages should not be sent to you in the future.
1300 665 553
Enquire Online
