Customer Owned Banking
Information about
Customer Owned Banking
As we are owned by our members — we are focused on providing real value through competitive interest rates, personalised service and a fee structure that is based on mutual support.
Just like a bank, we are a regulated financial institution which is required to comply with:
- Responsible financial management requirements (under the Banking Act 1959, regulated by APRA)
- Corporate and financial services’ licensing, advice and training and disclosure regulation (under the Corporations Act 2001 regulated by ASIC)
- Consumer credit laws
- Privacy, fair trading and other Commonwealth, State and Territory legislation
We also choose to subscribe to the Customer Owned Banking Code of Practice as a public expression of our moral promise to members to uphold the fundamental principles of mutuality, transparency and fairness.
Our key promises to you
- We will deliver banking services in the interests of our customers.
- We will obey the law.
- We will not mislead or deceive.
- We will act honestly and fairly.
- We will offer products and services that are fit for general purpose.
- We will deliver services with reasonable care and skill.
- We will contribute to our community.
Have some questions?
If you have any questions, please contact us
