We’re open to Woolworths & Endeavour Group team members, their immediate families, and those with an affinity to Woolworths (eg. Everday Rewards members, contractors etc.). Find out more
Our Branches
New South Wales
Victoria
Office
1 Woolworths Way, Bella Vista, NSW 2153
Postal Address
Woolworths Team Bank Limited
PO BOX 8000, Baulkham Hills, NSW 2153
Fax
(02) 8885 0337
Office
522-550 Wellington Road, Mulgrave Victoria 3170
Postal Address
Woolworths Team Bank Limited
Private Bag 10, Mulgrave North, VIC 3170
Fax
(03) 9263 2866
Lost Cards
Visa
1800 648 027Outside of Australia, please notify any financial institution displaying the VISA logo, then advise us by phone or fax as soon as possible
Fraud Bureau
Regarding a suspicious transaction or to unblock your card
Send us feedback
We want to get it right… you can help us with your feedback. The ability to have your say is important to us. We welcome your comments and suggestions. Happy with the service? Or you have a concern or an issue that needs to be addressed? Please let us know. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service.
Make a complaint
We have developed an internal process so that any concerns you may have are addressed promptly and come to managements attention. In most instances, your concerns or complaints can be settled to your satisfaction by simply making us aware of them. Details of how to contact us are below. If the staff member cannot handle the matter, they will refer your problem to the appropriate person. The majority of cases are resolved to member’s satisfaction at this stage.
If however, in spite of our best efforts, you are still not satisfied, you have access to the Australian Financial Complaints Authority (AFCA). AFCA is a free and independent dispute resolution service. AFCA’s role is to assist consumers and small businesses to reach agreements with financial firms about how to resolve their complaints.
We welcome the opportunity to discuss your concerns with you.
For more information about our Dispute Resolution Process, visit our Complaints Policy.
