Our Branches

New South Wales
Victoria

Office
1 Woolworths Way, Bella Vista, NSW 2153

Postal Address
Woolworths Team Bank Limited
PO BOX 8000, Baulkham Hills, NSW 2153

Fax
(02) 8885 0337

Office
522-550 Wellington Road, Mulgrave Victoria 3170

Postal Address
Woolworths Team Bank Limited
Private Bag 10, Mulgrave North, VIC 3170

Fax
(03) 9263 2866

Lost Cards

Cico Visa

Visa

1800 648 027

Outside of Australia, please notify any financial institution displaying the VISA logo, then advise us by phone or fax as soon as possible

Fraud Bureau

Regarding a suspicious transaction or to unblock your card

Send us feedback

We want to get it right… you can help us with your feedback. The ability to have your say is important to us. We welcome your comments and suggestions. Happy with the service? Or you have a concern or an issue that needs to be addressed? Please let us know. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service.

Make a complaint

We have developed an internal complaints process so that any concerns you may have are addressed promptly and come to managements attention. In most instances, your concerns or complaints can be settled to your satisfaction by simply making us aware of them. If the staff member cannot handle the matter, they will refer your problem to the appropriate person. The majority of cases are resolved to member’s satisfaction at this stage.

Make a complaint:

For more information about our Dispute Resolution Process, visit our Complaints Policy.

We welcome the opportunity to discuss your concerns with you.

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